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The variation in colors between the screen and real life can be attributed to differences in display settings, device calibration, and individual screen characteristics. Additionally, lighting conditions and monitor quality can influence the perceived color. It's advisable to consider these factors when evaluating color accuracy in digital representations versus physical items.
Shipping
Yes, we provide free shipping depend of the final destination. Please refer to our shipping policy for specific details and conditions.
The estimated delivery time for your order varies depending on your location and the shipping method selected. We offer different shipping options, and the delivery timeframe is determined by the service chosen by the customer. For more accurate information, please check our shipping details during the checkout process or contact our customer service for assistance.
If your tracking status shows delivery, but you haven't received your package, please follow these steps:
1. Verify the delivery address: Confirm that the address provided during the order matches your current location.
2. Check with neighbors: Sometimes, packages are left with neighbors. Inquire with them to see if they received it on your behalf.
3. Contact the carrier: Reach out to the shipping carrier and provide them with your tracking number. They may be able to provide additional details about the delivery.
4. Reach out to us: If the issue persists, please contact our customer service. We'll assist in investigating the situation and finding a resolution.
Taxes and duties may apply if you reside outside of Europe. Customs regulations vary by country, and any additional charges imposed by customs authorities are the responsibility of the customer. For a more precise understanding of potential fees, we recommend checking with your local customs office.
If your country is not listed for shipping at the checkout, we suggest contacting our customer service. Our dedicated team will be happy to assist you and explore potential shipping alternatives.
The duration of international shipping can vary based on factors such as your location and the chosen shipping method. Typically, international orders take between 2 to 5 business days for express shipping and 4 to 20 business days for standard shipping. For a more accurate estimate, please refer to our shipping details during the checkout process.
Returns & Exchanges
You may return any products purchased within 15 days, provided they are unwashed and unworn. For domestic returns (Spain), a 5€ return fee is applicable to cover shipping and restocking costs, which will be deducted from your refund. For international returns, customers are responsible for the return shipping. For more details, please refer to our comprehensive refund policy.
To initiate a return or exchange, kindly reach out to us via email at info@sevkda.com. We'll be happy to guide you through the process and provide any necessary assistance.
To cancel your order, please email us at info@sevkda.com as soon as possible. If your order has not been processed, we will make every effort to cancel it. However, please note that we cannot guarantee changes or cancellations once the order has been placed. If the order has been processed, you are welcome to place a new order or initiate an exchange upon receiving your original order. We appreciate your understanding.
